Vacancy expired!
Helpdesk support
Duration: 3 months + 30 more months.Immediate interview and onboarding.On-site Albany, NYNY State is requesting a candidate to assist internal and external users with the legacy application and the transition to the new system: Provide users with assistance in use of Client systems and applications.Interact with users via Help Desk telephone, email, and face-to-face.Triage incoming requests, identifying user's needs, abilities, and limitations.Provide immediate assistance and/or resolution of issues, where possible, or collect appropriate information for referring the request to upper-level technical staff.Log, track, and document all incoming calls and requests to ensure issues are resolved to the satisfaction of the user.Assign, revise, or revoke user permissions and passwords on various systems and applications.Install and configure hardware/software as required.Provide management with accurate summaries and reports of support activity.Work with technical and business staff.Liaison with external vendors including submitting requests, obtaining assistance, ordering supplies, tracking tickets, etc.Participate in user training of new applications and systems.Receive, document, and prepare data for FOIL requests.Work with web staff to post/update website content. Requirements:60 Months Help Desk experience including telephone support60 Months Experience with and supporting Windows operating system and applications36 Months Experience with and supporting Mac operating system and applications60 Months Experience with and supporting Microsoft Office applications60 Months Experience communicating with end users, technical staff, and business/management60 Months Experience in documenting problem calls via a ticketing system or other means36 Months Experience in setting user passwords or managing user permissions24 Months experience editing HTML or updating websites12 Months Experience running reports or database queries