Information Technology Intern- End User Services

NY HELP No Agency Insurance Fund, State Title Information Technology Intern- End User Services Occupational Category I.T. Engineering, Sciences Salary Grade Hourly Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $21.63 to $25.75 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Broome Street Address 2001 Perimeter Road Endicott, New York 13760 City Endicott (Binghamton) State NY Zip Code 13760 Duties Description Responsibilities include, but are not limited to: Provide remote technical support via the Service Desk for NYSIF staff and external customers. Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software. Image computers. Provide new employee onboarding support. Configure mobile devices. Support all ITS Teams with hardware deployments, installations and system maintenance. Create and maintain user and instructional documentation. Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals. Demonstrated ability to engage in good customer service skills when working with end users is required. Ability to lift at least 25 pounds. Minimum Qualifications Minimum Qualifications: Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State. Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program) or be a currently enrolled graduate student or accepted in a graduate degree program. Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent. Must be able to work at least part-time summer (10-15 hours per week, with the opportunity to work fall and spring depending on availability); full-time summer hours preferred.Preferred Qualifications: Preferred Major(s): Computer Science, Cybersecurity, Data Analytics, Data Science, Project Management, or Business Analyst Additional Comments Fringe Benefits: Competitive Compensation. Future Career Growth Potential. Open and Supportive Team-Based Environment. Plentiful Vacation, Personal, and Sick Leave Accruals. Paid State and Federal Holidays. Full Medical, Vision, and Dental. Retirement Options. Possibility of Telecommuting, Flextime, and Alternative Work Schedules.Schedule: Monday-Friday, 9a-5p (official hours to be discussed at time of interview). Temporary, full-time summer (37.50 hours per a week); part-time available and part-time fall and spring (10-15 hours per week, with the opportunity to work more hours depending on availability)Telecommuting: NYSIF offers employees the opportunity to telecommute, with employees required to report to the office at least 50% of the time per pay period. The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original enactment of the New York State Workers’ Compensation Law. NYSIF's mission is to guarantee the availability of workers’ compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.NYSIF is the largest workers' compensation carrier in New York State and among the nation’s top ten largest workers' compensation carriers. As of November 30, 2023, NYSIF insures approximately 140,000 workers’ compensation insurance policyholders and provides disability benefits coverage for off-the-job injuries to approximately 57,400 New York employers, with more than $1.4 billion in annual earned premiums and over $20 billion in assets. In addition to workers’ compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 56,000 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families. NYSIF Commitment to Diversity, Equity, and Inclusion The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have. Executive Order 31:Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.#li-dni Some positions may require additional credentials or a background check to verify your identity.Name Human Resources Telephone Fax 518-437-1618 Email Address hrexec@nysif.com Address Street PO Box 66699 City Albany State NY Zip Code 12206 Notes on Applying Please email resume, cover letter, and school transcript (please provide to determine eligibility) to hrexec@nysif.com.Please reference the Vacancy ID number and position title in the subject of the email.