Vacancy expired!
IT Application Support Analyst QUALIFICATIONS:
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
- Detailed analysis for the assigned incidents related to underwriting application
- Detailed analysis for enhancements/other requests for underwriting application
- interact with business contact/other users to understand the details of the issues or requirements related to enhancements
- Document the details of issues/enhancements in ticketing system
- Interact with other technical teams within IT including 3rd party vendor(s), infrastructure support team, any relevant downstream application support teams in regards to investigation/resolution of issues
- Coordinate with relevant teams to apply fixes/changes to Underwriting application, as required for resolution of the assigned incident/request
- Communicate with business customer(s), Business Relationship Manager, Application Support Lead etc. on the progress status, any resolution or workaround details
- Perform any relevant application administration activities
- Strong experience in customer service as it relates to IT Production Support operations
- Excellent verbal/written Communication skills
- Experience as an application support analyst in a leadership role
- Experience working with 3 rd party software providers(preferred)
- Strong technical background to be able to understand various integration points and effectively coordinate resolution with various IT Teams such infrastructure and/or other application teams
- Experience in Property & Casualty Insurance industry
- Basic understanding of Azure cloud technology(preferred)
- Experience in Ticket/SDLC management systems such as ServiceNow/Jir
- Excellent planning, organization and time management skills including the ability to support and prioritize multiple incidents/requests
- Experience working in collaborative team-oriented environment
- Bachelor's degree in IT information security, or equivalent experience
- 6-8 years total experience in various IT roles
- 1-5 years working experience in application production support
- Proficient in Microsoft Excel, Word and PowerPoint
- Demonstrates cultural competence through the ability to understand, communicate with, and effectively interact with people across cultures
- ID: #22855293
- State: New York New york city 10038 New york city USA
- City: New york city
- Salary: BASED ON EXPERIENCE
- Job type: Contract
- Showed: 2021-11-16
- Deadline: 2022-01-14
- Category: Et cetera