IT Coordination Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Coordination Analyst for a Contract assignment with one of our premier Financial Services clients in New York, NY. Role is remote but candidate needs to be local to Tri-State area for occasionalmeetings. Responsibilities :

• Responsible for supporting Americas IT business-as-usual (BAU) and project support activities.
• Primary areas of focus include supporting IT Change management including hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI).
• Host and track production system Change Advisory Board (CAB) meetings Host the Weekly Major Incident Review Meeting.
• Review and track production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner
• Perform Major Incident analyses, and prepare summary and trending reports: Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
• Coordinate and prepare meeting materials and minutes for various management committee meetings Support the Key Risk Assessment (KRA) and Key Risk Indicator (KRI) process across first line-of-defense teams including review, validation, and consolidation of data into appropriate reports.

• Excellent Microsoft Office tools skills, particularly Excel.
• Excellent IT knowledge in financial industry, IT Governance, Project Management skills.
• Related experience in financial and/or IT institutions.
• Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences
• Effective presentation skills.

• Experience with ServiceNow helpful.
• Knowledge ITIL and best practices preferred.