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IT Customer Support Representative in Corning, New York Posted 09/09/21
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.THE TEAM YOU WILL BE JOINING:- Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
- Rich history with over 150 years of significant growth and innovation
- Expanding global footprint in North America, South America, Europe and Asia
- Industry leader within all 8 divisions and leader in each
- Known for growing talent internally and promoting internally
WHAT THEY OFFER YOU:- Culture: Highly collaborative, teamwork-oriented environment
- Growth: Make an immediate impact in this high visibility role
- Opportunity: Ability to drive change within organization with a focus on process improvement
- Stability: Strong executive leadership team investing in its talent and elevating the global footprint
WHERE THIS POSITION IS LOCATED:WHY THIS ROLE IS IMPORTANT:The IT Service Desk Agent will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure via a contact center based in the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily tasks include (but are not limited to):o Active Directory Administrationo Configuration & distribution of corporate mobile deviceso Microsoft Exchange Server support & administrationo Troubleshooting Cisco VPN clientso Facilitating Citrix connectivityo Remediating Symantec Endpoint Protectiono Dameware remote connection/utilizationo Altiris Deployment server utilizationo Asset management skillso Internet Explorer and various browser(s) supporto Installation/configuration of various Adobe productso Account migrations (within & cross-domain)o Printer/driver troubleshooting & installationo ServiceNow utilizationo Cisco WebEx service supporto Box user administrationAdditional responsibilities may include:o Documentation (records) managemento Knowledge base utilizationo Customer scheduling/follow-upso End user incident/request escalationso Multi-team interaction and/or technical roundtable participationo Application support Multiple other troubleshooting applications that are not listed above.Performance is measured on a variety of key performance indicators, including First Call Resolve, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts. The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.THE BACKGROUND THAT FITS:Candidate Must Have: Strong technical skills, customer service background, excellent communication skills, and the ability to multitask.
- ID: #23300175
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State: New York
Corning
14830
Corning
USA
- City: Corning
- Salary:
USD
TBD
TBD
- Job type: Contract
- Showed: 2021-11-23
- Deadline: 2022-01-21
- Category: Et cetera