IT Desktop Support Technician

Fast Tracking Solutions
Fairport, NY
18 Feb 2025

Vacancy expired!

IT Desktop Support Technician - ON-SITE

Monday - Friday, typically 8am-5pm

Non-ExemptThe IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure onsite. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016).

Daily tasks include (but are not limited to):
  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (OneDrive, Office365, etc.)
  • Troubleshooting Cisco VPN connectivity
  • Familiarity supporting Citrix connectivity
  • Remediating Symantec Endpoint Protection
  • Dameware remote connection/utilization
  • Altiris Deployment server utilization
  • Asset management skills
  • Microsoft Edge and various browser(s) support
  • Installation/configuration of various Adobe products
  • Installation/configuration of Check Point endpoint client software
  • Conference Room equipment
  • Printer/driver troubleshooting & installation
  • ServiceNow utilization
  • Cisco WebEx service support
  • Deployment/configuration of standard IP telephony
  • Hardware ordering/deployment

Additional responsibilities may include:
  • Documentation (records) management
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Multi-team interaction and/or technical roundtable participation
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work

Required:
  • AAS Degree in Information Technology, Computer Science or related
  • Hardware Experience beyond imaging/deployment

Preferred Certifications:
  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA Cloud+
  • CompTIA Mobility+
  • CompTIA Network+
  • CompTIA Server+
  • ID: #49289484
  • State: New York Fairport 14450 Fairport USA
  • City: Fairport
  • Salary: $19 - $22
  • Job type: Contract
  • Showed: 2023-02-18
  • Deadline: 2023-04-17
  • Category: Et cetera