IT Help Desk Support

10 Jun 2024

Vacancy expired!

Job Title: IT Help Desk Support

Location: New York, New York 10020 (Hybrid Remote)

Employment Term: Long-Term Contract (initially until 01/31/23)

Industry: Radio and Broadcasting

Pay Rate: Depends on experience

Overview:Provides client-focused support to end users on a variety of IT issues, including but not limited to, account services, software, and hardware issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors problems to ensure timely resolution.

Responsibilities:
  • Provide quality first-level support to users via telephone and email with limited direction.
  • Escalate issues to senior staff and/or other departments as appropriate.
  • Communicate issues effectively to the team as well as other groups.
  • Document issues according to established processes.
  • Follow defined departmental policies, processes, and procedures.
  • Meet predetermined schedules and mandated deadlines.
  • Ability to manage multiple and, sometimes, competing priorities with some guidance.
  • Create, track, and manage service requests for new hires, client moves, and terminations
  • Process hardware and software requests.

Qualifications:
  • 3+ years of experience serving on a telephone response Help Desk/Service Desk.
  • Knowledge of Ticket Management Systems – ServiceNow or Jira preferred.
  • 3+ years of experience with PC hardware/software desktop support.
  • A positive attitude and a conscientious commitment to customer service and problem resolution.
  • Windows hardware and OS knowledge.
  • Apple device hardware and OS knowledge.
  • SCCM and/or JAMF administration and use for centralized management of devices.
  • Virtual Private Networks (VPN) with RSA Administration.
  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
  • Proven ability to support virtual desktops and applications is a plus (Citrix).
  • A basic understanding of Windows TCP/IP networking.
  • Active Directory User/Computer Account Administration.
  • Mobile Device support knowledge (iPhone, iPad, Android, etc.).
  • Good public speaking and presentation skills.
  • Interpersonal skills and ability to interact and work with staff at all levels, including executives.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to detail and be organized.
  • Ability to project professionalism over the phone and in person.
  • Commitment to "internal client" and customer service principles.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.

  • ID: #42731550
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-10
  • Deadline: 2022-08-04
  • Category: Technical support