Vacancy expired!
- Provide quality first-level support to users via telephone and email with limited direction.
- Escalate issues to senior staff and/or other departments as appropriate.
- Communicate issues effectively to the team as well as other groups.
- Document issues according to established processes.
- Follow defined departmental policies, processes, and procedures.
- Meet predetermined schedules and mandated deadlines.
- Ability to manage multiple and, sometimes, competing priorities with some guidance.
- Create, track, and manage service requests for new hires, client moves, and terminations
- Process hardware and software requests.
- 3+ years of experience serving on a telephone response Help Desk/Service Desk.
- Knowledge of Ticket Management Systems – ServiceNow or Jira preferred.
- 3+ years of experience with PC hardware/software desktop support.
- A positive attitude and a conscientious commitment to customer service and problem resolution.
- Windows hardware and OS knowledge.
- Apple device hardware and OS knowledge.
- SCCM and/or JAMF administration and use for centralized management of devices.
- Virtual Private Networks (VPN) with RSA Administration.
- Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
- Proven ability to support virtual desktops and applications is a plus (Citrix).
- A basic understanding of Windows TCP/IP networking.
- Active Directory User/Computer Account Administration.
- Mobile Device support knowledge (iPhone, iPad, Android, etc.).
- Good public speaking and presentation skills.
- Interpersonal skills and ability to interact and work with staff at all levels, including executives.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Ability to pay attention to detail and be organized.
- Ability to project professionalism over the phone and in person.
- Commitment to "internal client" and customer service principles.
- Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
- ID: #42731550
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-10
- Deadline: 2022-08-04
- Category: Technical support