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IT SUPPORT ANALYST The IT Support Analyst reports directly to the Director of Information Systems for daily assignments and operations Position requires experience in Windows, MS-Office, MS-Exchange/Outlook, Internet and end-user support.JOB DESCRIPTIONYou are highly proficient in troubleshooting end user computer, mobile device, and occasionally A/V issues, including hardware, software, network, and environmental support on macOS, Windows, and iOS/iPadOS platforms.Assist with new user, computer, and iPhone/iPad setups and printer support – including ongoing maintenance and or movement of monitors, docking stations, phones, and printers for office desk moves.Help users with basic wi-fi and network connectivity issues.Help users navigate and or troubleshoot the M365 ecosystem, including OneDrive, SharePoint, and TeamsAssist with endpoint security, EDR, phishing alerts.Assist with troubleshooting conference room A/V systemsMust be able to document problem resolutions within trouble tickets and maintain written documentationCoordinates activities with Director, technical staff, users, and vendors, which include service requests and trouble ticketsProvides written and verbal status of projects to all involved parties QUALIFICATIONSRouter, Firewall, and Switch experiencemacOS support experienceWindows support experienceStrong people skillsExcellent planning, organization, and time management skillsA self-starterExperience with Active Directory, Print Management, and Windows Server EXPERIENCE WITH THE FOLLOWING ARE A PLUSCisco, Azure, CompTIA, Apple, and or certificationsPowerShellVMwareCitrix
- ID: #49070150
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State: New York
Elmsford
10523
Elmsford
USA
- City: Elmsford
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-02-07
- Deadline: 2023-04-07
- Category: Et cetera