IT Support Specialist

Req ID: RQ164771Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NoneJob Family: Field EngineeringSkills:End Users,Information Technology (IT) Support,Laptops,Operating Systems (OS),Troubleshooting SoftwareExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Discover a career that is challenging, impactful, and mission-critical. Join our team as a IT Support Specialist and make an impact by providing first-level, front-line support to end users with technical trouble tickets and who need platform support. While you help us advance the mission, we’ll help advance your career.HOW IT SUPPORT SPECIALISTS WILL MAKE AN IMPACT:

Deliver consistent and excellent customer service with helpful, patient and can-do attitude

Modify, move, and install end user equipment (desktops, laptops, printers, etc.)

Troubleshoot hardware and software problems and interconnectivity issues both on-site and remotely on Microsoft Windows based workstations

Develop proficiency with multiple imaging platforms (WDS/MDT, Intune/Autopilot, etc.)

Provides advice and onsite training for customer support personnel

Participate and support platform projects such as upgrades or migrations for large user populations

Create and maintain standard operating procedure documentation

WHAT YOU’LL NEED TO SUCCEED:

Associates Degree or higher in computer studies, business or a related field (or equivalent experience), and 1+ years of experience. Equivalent years of experience will be considered in lieu of degree

Foundational knowledge of Windows operating systems and core technology associated with them

Knowledge of basic LAN/WAN concepts including subnets, ports, protocols, DNS and DHCP

Excellent communication skills

Ability to relate with users and explain technical issues in a simple manner

Strong time management skills, ability to prioritize and organize a workload and adapt as needed

Able to learn new applications and become familiar with new technologies quickly

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

The likely hourly rate for this position is between $20.00 - $30.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.