IT Support Technician

07 May 2024

Vacancy expired!

Our client a leading professional services firm located in NYC is looking to hire a Desktop Support Engineer. This position provides second level support to end-users regarding IT incidents and service requests. This position reports to the Desktop, and Applications Support Manager.

Responsibilities
  • Provides 2nd level support for mobile and desktop hardware and software.
  • Track incidents and service requests as well as maintain ownership of tasks in Help Desk ITSM system.
  • Escalate incidents and problems that candidate cannot resolve to the appropriate support/engineering teams.
  • Adhere to all Firm defined operation level agreements, procedures and policies.
  • Contribute to Help Desk ITSM Knowledgebase.
  • Facilitate project related tasks to completion.
  • This role will be part of the team responsible for quality control related testing of desktop and mobile environments.
    • Actively engage in testing software and hardware updates, patches, and new applications etc. to ensure that stable, useable high-quality product is delivered to the end user.
  • Develop and maintain strong knowledge in the Firm supported end user applications and hardware.

Requirements
  • 2 - 3 years of experience in a Help Desk Technician role.
  • Experience using, incident management systems in a heavy call volume environment.
  • Solid knowledge of other products including desktop hardware and peripherals, phones, A/V equipment (PCs, laptops, printers, scanners, smartphones and tablets).
  • Working knowledge of computer technologies and software including but not limited to: Windows, Apple OSX, Apple iOS, Microsoft Office, Adobe Acrobat, Citrix VDI, Citrix VPN, Printer Management, Wireless Networking.
  • Experience supporting Industry specific applications is preferred examples of applications include but not limited to: Document Management Systems (Autonomy-Interwoven FileSite/DeskSite), Innova, Workshare Compare.
  • Certifications: Help Desk Certification, Microsoft MOUS Certification, MTA or MCSA a major plus.
  • IT Service Management Methodology knowledge.

  • ID: #40411579
  • State: New York New york city 10104 New york city USA
  • City: New york city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-05-07
  • Deadline: 2022-07-03
  • Category: Et cetera