IT Technical Support

Prutech Solutions
Brooklyn, NY
28 Jan 2025

Vacancy expired!

Position Summary The Senior IT Support Representative serves as the first-level technical support person for incoming inquiries for all business units . The Sr. Representative is responsible for the complete, accurate, and comprehensive fulfillment of a wide range of data analysis, reporting, customer service and on-site troubleshooting requests. The Sr. Representative will serve as a primary liaison to the client central technology department on-behalf of all employees, contractors, and stakeholders This individual is expected to build strong working relationships with staff to contribute towards maintaining high levels of overall customer satisfaction.

Responsibilities:
  • Opening tickets for technology incidents reported by staff and tracking all reported incidents
  • Manage user requests for access, reports, analysis and updates to software applications supporting business units and its operations
  • Investigate reported issues with hardware devices such as printers, scanners, fax machines, or other peripherals
  • Acquire in-depth knowledge of the primary information system (TABIS), devices and other applications used at TAB
  • Delivering regular and customized training to teams within the business
  • Developing database reports for teams across business units
  • Document business requirements and enhancement requests for new technology solutions
  • Create and maintain a knowledge base of system documentation, report details, and process documents for employee and management reference
  • Identifying and resolve technical issues as needed

Qualifications
  • Bachelor’s degree preferred
  • Information technology background and experience
  • The ability to develop intimate knowledge of an organization’s computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills
  • ID: #48874657
  • State: New York Brooklyn 11211 Brooklyn USA
  • City: Brooklyn
  • Salary: $25+
  • Job type: Contract
  • Showed: 2023-01-28
  • Deadline: 2023-03-26
  • Category: Customer service