IT Technician – Software & Field Support

About Us

We’re a growing small business providing personalized IT support to clients across Rockland, Westchester, and New York City. Our mission is simple: solve problems thoroughly, patiently, and with dedication. We pride ourselves on being the trusted tech partner for individuals and small businesses alike.

Role Overview

We’re seeking a versatile and reliable IT Technician to provide software support across PC and Mac platforms. This role combines remote troubleshooting with onsite field visits, so a clean driver’s license and personal vehicle are essential.

Responsibilities

Provide software support for both Windows and macOS environments

Troubleshoot and resolve client issues using AI tools and research as needed

Manage and respond to service requests via a work ticket system

Support and configure Microsoft Office 365 products, including Outlook, Word, Excel, and Teams

Assist with SharePoint and OneDrive setup, syncing, and permissions

Perform basic network troubleshooting and repair, especially for small Wi-Fi setups

Offer support for TV, streaming, and AV products when needed

Deliver remote and onsite support across our service area

Requirements

Experience supporting PC and Mac platforms

Familiarity with Microsoft Office 365 suite and cloud services

Working knowledge of SharePoint and OneDrive on M365

Strong troubleshooting skills with the ability to research and resolve issues independently

Basic networking skills, especially for small office/home Wi-Fi setups

Ability to use and manage a work ticket system

Clean driver’s license and reliable personal vehicle

Excellent communication, patience, and attention to detail

Commitment to solving client problems with care and professionalism

Bonus Skills

Experience with AV setups, streaming devices, and smart TVs

Basic network wiring and crimping

Prior field service or remote support experience