Japanese-English bilingual IT Support Engineer

28 Sep 2024

Vacancy expired!

Japanese-English bilingual IT Support Engineer

Job Description
  • Serves as the first point of contact for end users seeking technical assistance over the phone, email or visiting your desk.
  • Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues.
  • Manages mobile device management software and company provide smartphones to all employees
  • Runs weekly health check on system, network and application including Hard Disk Drive free space, backup system, etc. and reports to the client's IT team
  • Maintains automated security patch system.
  • VMware environment, Windows 10 - MDM & corporate mobile phone management
  • Provides orientation to the client’s new hired helpdesk employees.
  • Provides IT orientation to the client's new hired employees
  • Provides efficient and appropriate resolution and excellent customer service.
  • Escalates unsolved complex issues to appropriate personnel in timely manner.
  • Maintains records including technical issues inquired and provided resolutions.
  • Provides feedback received from end users to the superior.
  • Identifies and suggests possible improvements on procedures.
  • Maintains professional and good-natured relationship with end users.

Miscellaneous
  • Performs special projects and other miscellaneous duties as assigned by superior.
  • Performs, collects and updates necessary documentation, filing and listing.
  • Performs clerical duties such as photocopying, scanning & printing, sending/receiving fax and letters etc.
  • Maintains high ethical standards in the workplace.
  • Reports all irregular issues and problems to manager(s) and works to resolve those issues.
  • Complies with all company and the client’s policies and procedures.

Requirements

Education
  • High school diploma or general education degree (GED); or equivalent combination of education and experience. Associate’s or bachelor’s degree in Computer Science, Information Science or related field, preferred.

Experience
  • One to two-year experience of IT technical support, helpdesk or similar position.

  • ID: #20394306
  • State: New York New york city 10019 New york city USA
  • City: New york city
  • Salary: $24 - $26.5
  • Job type: Contract
  • Showed: 2021-09-28
  • Deadline: 2021-11-08
  • Category: Customer service