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- Serves as the first point of contact for end users seeking technical assistance over the phone, email or instant message, or walk-ins.
- Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues.
- Provides efficient and appropriate resolution and excellent customer service.
- Escalates unsolved complex issues to appropriate personnel in timely manner.
- Maintains records of technical issues inquired, provided resolutions and time spent to solve issues.
- Provides feedback received from end users to the superior.
- Identifies and suggests possible improvements on procedures.
- Keeps track of loaner laptops, mobile wifi, and other loaner devises.
- Maintains professional and good-natured relationship with end users.
- Performs, collects, and updates necessary documentation, filing and listing.
- Maintains high ethical standards in the workplace.
- Reports all irregular issues and problems to manager(s) and works to resolve those issues.
- Complies with all company and client’s policies and procedures.
- Performs special projects and other miscellaneous duties as assigned by superior.
- High school diploma or general education degree (GED); or equivalent combination of education and experience. Associate’s or bachelor’s degree in Computer Science, Information Science or related field, preferred.
- 2 - 3-year experience of IT technical support, helpdesk or similar position.
- General office equipment including phones, fax, copier, scanner, personal computer, calculator, etc.
- Software includes the use of Windows operating system and MS Office applications.
- Active Directory, VMWare and/or Remote Desktop, preferred.
- ID: #43621089
- State: New York New york city 10017 New york city USA
- City: New york city
- Salary: $40,000 - $60,000
- Job type: Permanent
- Showed: 2022-06-25
- Deadline: 2022-08-23
- Category: Et cetera