Junior Data Analyst

15 Jan 2022
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Job Title:

Junior Data Analyst

Duration:

10 months

Location:

280 Broadway New York, NY 10007

This is an 100% on-site job, no remote work allowed. Spruce Technology is a mid-size and rapidly-growing Information Technology services firm headquartered in New Jersey. An award-winning firm (Inc 5000, SmartCEO) with a steadily growing portfolio of commercial and government clients, Spruce Technology provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide.

Required SkillsOperational Computer knowledge including various desktop software like MS Office (Outlook, Excel, Word, Teams) with experience in Gathering and analyzing data using MS Excel2-3 years' experience as a Data Analyst with Analytical and problem-solving skills in a call center high-volume environment.Strong adaptability and capacity to work in fast-paced environmentsExcellent written and verbal communications skillsMust be punctual when starting shifts

Job DescriptionWill work a combination of shifts beginning as early as 8 am. Majority of days, shifts are 8 hours.Will be needed for onsite coverage on Sundays on a schedule - not every weekend, but often - should assume every other weekend.Need to have SOME experience using either Dynamics CRM or a similar call center application (Salesforce, Siebel, etc.)Will be monitoring multiple teams of users (people taking calls) and helping them to ensure proper call information capture and case creationWill help troubleshoot and resolve simple problems (like missing required fields or other improper data entry)Will communicate more complex issues to the technical support team, and ensure good customer services and communications with usersMay be called upon to review automatically generated emails for accuracy prior to their releaseMay be required to log onto the system as a Test Users to ensure technical fixes work as expectedMay be required to update user documentation and/or other system documents, test documents, etc.May be required to coordinate between several onsite and offsite teams to address issues, and communication with the clientMust be able to articulate information effectively via telephone and email.Demonstrated ability to work independently with minimal supervision, take initiative to effectively carry out responsibilities.Must be available to work within the full range of call center hours of operation.MUST work onsite with PPE Guidelines and safety measures in place

  • ID: #31651079
  • State: New York New york city 10007 New york city USA
  • City: New york city
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-01-15
  • Deadline: 2022-03-16
  • Category: Et cetera
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