Lead Content Designer, VP

At Chase, we're committed to making a difference in our communities and doing what's right for our customers. We're proud to serve nearly half of America's households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.We're looking for a Content Strategist to help support these efforts. As a member of our Digital Customer Experience team, you'll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You'll partner with product, design, research and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.About You:You're passionate about creating innovative, human-centered experiences

You're a storyteller who knows how to create clear, concise and engaging content

You understand design thinking and UX best practices and are a true advocate for the customer

You're a problem solver with a knack for simplifying the complex

You're excited by new challenges and energized by working in a collaborative, team-based environment

You're skilled at building relationships and facilitating cross-functional alignment

Responsibilities:Collaborate with product, tech, design and research partners to create simple, elegant solutions to complex user problems

Partner with stakeholders to develop and define customer needs and business success metrics

Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development

Work with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)

Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences

Plan, write and shape digital content (UI, product education, naming conventions, navigation, etc.)

Share work across the organization through design reviews, product reviews and more

Facilitate workshops with design and cross-functional partners

Mentor, coach, and/or manage junior members of the content team

Qualifications:Bachelor's Degree (or higher)

Minimum of 7 years' experience writing across digital channels and platforms (web, mobile, email, social media, etc.)

Excellent written and verbal communication skills

Thorough knowledge of English language, grammar, spelling, punctuation and usage

Experience working with brand standards

Proactive, solution-oriented mindset with strong attention to detail

Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals

Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines

Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders

Experience working with cross-functional partners (designers, researchers, product managers, technical and legal/compliance) in an agile environment

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.Equal Opportunity Employer/Disability/Veterans