Lead CSM North America

GEP Administrative Services Inc dba Entertainment Partners LLCJob Title: Lead CSM North AmericaLocation: 5 Penn Plaza, 10th Floor, New York, NY 10001Duties: Work as a senior member of the team to deliver the company’s commercial goals through driving value for our customers through platform adoption, retention, growth and advocacy. Take the lead on end-to-end delivery of key CS projects (including strategy, goals, execution reporting and optimization) in line with company strategy. Work closely with CS team to own and optimize data capture, analysis and internal reporting, identifying trends, risks and opportunities across the portfolio. Work collaboratively with key decision makers internally to represent the views of the clients, in line with the company’s commercial strategy. Engage and enthuse stakeholders around opportunities, influence positively to motivate the wider team and champion internal buy-in for the wider business priorities. Contribute proactively to the development of others across the team and wider business, sharing insights and experience to help upskill them. Own the overall customer relationships with clients, acting as their key point of contact and escalation. Build credible trusted partner relationships with the customers to make them successful in their use of the product. Own the renewals and upsell strategy and execution for your customers in line with the company commercial goals. Work collaboratively with the Sales and Marketing team to champion customer advocacy. Leading from the front by achieving high growth targets and goals, and encouraging the rest of the team to do the same. This position supervises 1 North America Customer Support Manager. Salary $123,050.00. Standard corporate benefits.Requirements: Bachelor’s degree (or foreign equivalent) in Theater Arts, Business Administration or related; 2 years of experience as a Casting Technology Lead, Business Development or a related position, which must include: Experience with background casting, including understanding and fulfilling complex production requests for background actors across a variety of productions simultaneously, all with competing demands. Experience in target markets, Unions and ways of working in different territories to ensure business growth success. Knowledge of the roles on Film & TV production with an understanding of on how to improve production staff’s workflows. Compare and translate client requests to different internal stakeholders across Product and Development, to effectively build a technology used globally.Email resume to gdiamond@ep.com, Attn: Gillian Diamond, Ref: 2768.Minimum Salary: 123050

Maximum Salary: 123050

Salary Unit: Yearly