Leader, Innovation Delivery Program Management

10 Jun 2024

Vacancy expired!

Leader, Innovation Delivery Program Management

Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America
  • Headquarters Office, 625 State Street, Schenectady, New York, United States of America
  • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America Req #1149 Wednesday, June 8, 2022

    Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

    Full-Time, Exempt

    The Leader, Innovation Delivery Program Management is responsible for the oversight and leadership of the Program Management (PM) and User Acceptance Testing (UAT) team tasked with delivery for operational and/or corporate strategic initiatives for MVP. As a Leader, this individual will be accountable for scope assessments/forecasting, resource allocation of the PMs and UAT Analysts to ensure appropriate staff allocation and timely delivery of all initiatives, annual department budgeting, and other duties as assigned. This Leader is responsible for the ongoing performance of two enterprise-wide Community of Practice (COPs) for both Program Management and UAT.

    This role is accountable for coordination and facilitation of the Operational Change Management (OCM) meeting hosted for the Operations leadership team in which status for Operations related efforts are reported upon and discussed. This includes collection or development of Executive level partnership scorecards, project updates, Lean updates, UAT status, and other critical items for discussion.

    This individual may also be accountable to manage delivery for initiatives in the capacity of an Innovation Delivery Manager or Program Manager when needed. For applicable Partnership relationships, this role is responsible for the translation of MVP's initiation strategy into execution and delivery for the entire organization, and ensuring all implementation work is aligned to and prioritized based upon the strategic vision. To do so, this individual will work closely with the Growth team, across internal/external leadership teams, with business partners and stakeholders, and by providing direction for Program Management. In addition, the role will be responsible for project monitoring, risk mitigation, executive reporting on the health of the initiative, project communication plans, and metric development and monitoring to ensure successful execution.

    This individual will be responsible for influencing and adherence to an Innovation Delivery Playbook. This includes hosting retrospective evaluations and future state solutioning of Innovation Delivery processes to ensure MVP is deploying across the organization, a repeatable and agile delivery model grounded in the MVP Way.

    This Leader will embrace and embody a culture where business units work toward collaboration, innovation, and positive customer experience. This Leader will be an enterprise level thinker, capable of pioneering continuous improvement across the organization, and ensuring execution work exemplifies excellence in delivery, customer experience, and partner relationships. Above all, this Leader will embody MVP's core values - Be Humble, Be Curious, and Be the Difference for the customer.

    POSITION QUALIFICATIONS

    Minimum Education: Bachelor's degree or equivalent experience

    Minimum Experience:Five years of professional experience in a multi-disciplined setting, either in health care, marketing, retail, or other consumer-focused business Three years of professional experience in health care, preferably health insurance, biopharmaceuticals or care delivery

    Prior experience with leading/facilitating cross-functional teams

    Experience with or exposure to Predictive Index, Lean and Agile/Scrum strongly preferred

    Analytics/data-driven background strongly preferred

    Required Skills:

    • Strong written and verbal communication skills, including the ability to facilitate meetings, effectively lead discussions, and prepare/deliver presentations for internal/external audiences
    • Ability to thrive in an entrepreneurial environment: a curiosity and eagerness to solve big challenges and ability to manage projects independently
    • Ability to build and maintain effective working relationships with all levels of management and staff
    • Strong results-oriented team player with a passion for driving cross functional collaboration
    • Excellent organizational skills and ability to work independently
    • Self-starter with a high degree of initiative and follow through
    • Advanced analytical and problem-solving skills to prioritize work and resolve issues using sound judgment to improve processes and drive change
    • Skilled in decision making, conflict resolution, and risk mitigation
    • Capable of transferring knowledge to existing staff
    • Experience in SharePoint, Power BI, and the Microsoft Suite required
    • Complies with company ethics policies
    Travel Anticipated

    This position requires overnight travel approximately 10 % of the time

    About MVPMVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

    Please apply and learn more - including how you may become a proud member of our team.

    Other details
    • Job Family Claims/Operations
    • Pay Type Salary
    Apply Now

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    • Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America
    • Headquarters Office, 625 State Street, Schenectady, New York, United States of America
    • Rochester Office, 220 Alexander Street, Rochester, New York, United States of America

    • ID: #42744291
    • State: New York Rochester 14600 Rochester USA
    • City: Rochester
    • Salary: TBD
    • Job type: Full Time
    • Showed: 2022-06-10
    • Deadline: 2022-08-08
    • Category: Et cetera