Level 1 Helpdesk

PRI has a Level one Helpdesk position open in in New York City. IF you have a high level of communication, a passion for IT support, and the drive to work in a collaborative team this is the position for you. Essential Responsibilities:

• Resolve issues with workstations, Microsoft Office products, Internet Explorer, remote access, FTP, proprietary software, , anti-virus, reporting, databases, printing,
• Provide support for Gmail
• Develop solutions to complicated problems.
• Monitor IT infrastructure, troubleshoot issues, and resolve problems
• Design and build standard platforms including desktops, laptops, Mobile phones, servers, virtual servers, etc. Includes configuration/installation of standard software.
• Stay current with upgrades and new release of supported software
• Create and maintain accurate IT documentation.
• Adhere to company's IT standards for hardware/software, security, request/ticket tracking, source control, and change management.

• Associate's Degree in Computer Science or related field and/or 1 year of equivalent work experience is acceptable.
• High level of customer service attributes (professionalism; courteous; willingness to solve issues) talking with C-level employees
• Experience working with Active directory, office 365, and working with ticketing systems
• Experience with IT Help Desk support including business customer calls, logging requests, end user assistance, troubleshooting, and problem resolution.
• Experience doing primarily hardware and software troubleshooting, Imaging, deployments, hardware installations, software upgrades, database management, active directory etc.
• Experience with both Mac and Windows troubleshooting as well as inventory management
• Being able to provide IT infrastructure support including support for PC's, servers, network equipment, telecom equipment, printers, etc.
• A+ Certification is a plus