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Job DescriptionAt the Optical Center Inside CVS, our mission is to help people on their path to better health, and look great while doing it. Our focus is world class quality of patient care, combined with best in class customer service and technology to deliver an outstanding eyecare and eyewear experience. We offer flexible work schedules and a competitive compensation packages. As part of the largest pharmacy healthcare company in the US, a career with the Optical Center Inside CVS offers opportunity for leadership growth and development. The Optical Store Manager is responsible for delivering key results through our brand pillars: innovation, collaboration, caring, integrity, and accountability. Leadership competencies such as Recruiting Top Talent, Drive for Results, Motivate and Influencing, Coach and Develop, Foster Teamwork, and Critical Thinking will deliver successful top line results and profit management. Exceptional organization skills are required for success in this role, in addition to collaboration with multiple stakeholders within and outside the organization. The major responsibility of the Optical Store Manager is to drive profitable sales growth through the delivery of outstanding customer service. Position SummaryRecruit/Interview/Select Top Talent to fill all open positions in optical center.
Develop and train a team of Optical Associates to deliver core cultural and business results.
Responsible for the overall sales and profitability of the optical center. Create a sales culture.
Ensure each store is effectively merchandised and presented according to standards
Enforcement of corporate policies and procedures.
Motivate and Inspire store associates to deliver great experiences and results.
Analyze center KPI and NPS scores. Make recommendations on how to improve top line results and profit.
Foster Teamwork with Optometric Providers to ensure seamless customer and patient experience.
Goal and solution orientated and able to self-manage complex tasks.
Flexibility and composure in fast paced and ever changing environment.
Implementation and Leadership of Managed Care coverage and claims processing.
Confronts problem performs promptly. Celebrates and recognizes top performers. Develops developmental plans for all associates to succeed.
Required QualificationsMaintain a valid ABO, and state license is in good standing. Applicable in licensed states only per state requirement
At least 1 year of Optical Leadership Experience
Developed communication skills, both verbal and written
Strong Leadership and critical thinking skills
Knowledge of optical industry lens, frame, insurance, and problem solving principals
Strong track record of cross-functional collaboration
COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications5 to 8 years of related work experience
EducationHigh School Graduate or equivalent required
Bachelors Degree preferred
Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full-time