Looking for Bilingual Customer Success Specialist (Hybrid)

Location: 50 Water ST., 7th floor, New York, NY 10004

Pay rate: $21

 Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members

by following a strategic daily work schedule that includes am and pm hours, field locations as well as

weekends. This is designed to optimize telephone outreach with members due to recertify.

 Follow appropriate processes to meet and exceed recertification targets set by the department

 Make the recertification process as easy and seamless as possible for our members

 Assisting members with completion of recertification applications

 Partner with different parts of the organization to understand any barriers to the member’s experience

and work to resolve them appropriately

 Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention

 Enrollment and retention support

 Assisting members with completion of all enrollment activities including but not limited to changing