Looking for Customer Service Representative Outreach

Location: Onsite- HRA Benefit Access Center, 165-08 88th Ave 8th Floor, Jamaica, NY 11432

Status: Full Time

Pay Rate $17.25

Language: Bilingual Preferred: English-Haitian Creole and/or English-Spanish

Job Description:

-Develop working relationships with customers and monitor engagement and progress.

-Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.

-Conduct workshops and other training related services for customers.

-Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.

-Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).

-Follow up with customers to ensure that their needs are met, and questions and concerns are resolved.

-Interact with other team members to provide expertise and assistance in resolving participant issues.

-Maintain accurate and timely case notes on all customer contacts and document activities.

-Share information about outreach and engagement efforts with project staff.

-Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.