Manager-Digital Product Management

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Manager of Digital Product Management is responsible for leading the Digital Product Management function within the larger Global Risk Products & Data Strategy (RPDS) team. This is a stakeholder facing role that partners with Credit Risk as well as Product and Marketing teams to define the long-term vision and roadmap to deliver best in class, next generation underwriting capabilities for Risk Decisions, support the annual planning as well as prioritization process for Program Increments, groom requirements with stakeholders and product teams across risk and enterprise agile release trains, track progress and provide transparency.The Manager will lead the implementation of innovative credit and fraud risk initiatives within the scaled agile framework. They use technical and strategic business knowledge to work with cross-functional teams in various domains across the company.KEY RESPONSIBILITIESLeads the creation of credit risk capabilities for consumer and commercial card & non-card portfolios for Next Generation Underwriting programs. Plays a central role in detailing the blueprint, and work in close partnership with Credit Risk, Fraud Risk, RPDS, American Express Technologies (AET), Enterprise Digital Data Solutions (EDDS), Marketing, and Global Service Network (GNS) teams, as well as external experts to arrive at the best design/solution and ensure globalized capabilities are enabled as part of Next Gen Underwriting enablement.

Partners with risk, product and acquisition stakeholders to define a clear medium to long term vision and the roadmap to achieve the same

Influences business strategies and roadmaps by sharing content knowledge, expressing diverse points of view, challenging conventional thinking with principles and facts as appropriate

Defines the business solution - global, standard and flexible business capabilities that are well documented, meet compliance requirements and rapidly adapt to changing business needs

Integrates external views in business solutions to give our capabilities long shelf life, and maintain competitive advantage

Leads the quarterly prioritization process for Program Increments (PI), ensure requirements are fully groomed with stakeholders & product teams before the PI

Acts with transparency using various channels of communication to speed up decision making, mitigate issues, promote healthy dialog, give/receive feedback, foster partnership across all levels of stakeholders

HIGH PERFORMANCE BEHAVIORS

Ability to facilitate focused discussions to gain consensus

Ability to steer and deliver communications to all levels of leadership

Ability to drive continuous improvement of the product management team

Anticipates what’s around the corner and with dedication plans to mitigate those risks

Customer focused, does what is right for the customer

A change agent and willing to challenge status quo while helping to drive the necessary changes

Own accountability for all quality aspects and metrics of product portfolio

Knows when to raise decisions and when to make on-the-spot decisions

Minimum QualificationsEDUCATION & EXPERIENCE

Deep knowledge of risk management processes and the associated data and technical systems supporting the customer lifecycle

Resilience while managing multiple projects/priorities simultaneously, often under high pressure and tight timeframes to drive the enterprise agenda forward

Elevated growth mindset with big picture thinking, lean startup approach and personal agility

Proven relationship, dynamic communication skills, effective influencer

Experience in operating within the Scaled Agile Framework of technology development

Deep and broad expertise in systems/capability development including data flows, database design

Strong ability to think strategically to enable fundamental transformation

Understanding of American Express on-boarding and customer management risk systems/processes is very desirable

Minimum bachelor’s degree in computer information systems, management or related fields

QualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: ProductPrimary Location: US-New York-New YorkSchedule Full-timeReq ID: 24020963