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Requisition ID: 716743Position: Full-TimeTotal Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=enUS)Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe. In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States. Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.GENERAL FUNCTIONThis role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.MAJOR DUTIES AND RESPONSIBILITIESGreets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
Explores the needs and priorities of patients and links to practice offerings, including eye exam.
Attentive to details, asks clarifying questions, and consults with Optician as needed.
Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
Custom fits glasses and precisely places prescription in lenses.
Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the patient.
Strives to achieve exceptional results on goals and competencies.
Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
Presents, celebrates and educates at product pick-up.
Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized. Secures all company assets under one’s control.
Informs management of potential safety opportunities.
Adhere to attendance and daily time keeping requirements.
Adhere to all company policies and procedures.
Sell on your feet 80%-100% of the time.
Consistently maintains proper dress code.
Perform other duties as assigned by Practice Manager or as business needs.
BASIC QUALIFICATIONSHigh School graduate or equivalent
Strong customer service skills
Strong basic math skills
Effective selling skills
Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
Embraces new technology and change
Strong communicator and listener
PREFERRED QUALIFICATIONSEyecare experience
Sales experience
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
Full-time