Vacancy expired!
- Maintain and provide SME level infrastructure and content support for the internal and external solutions.
- Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
- Maintain and support the enterprise Microsoft Windows server environment. Maintain and support the VMware Virtual Infrastructure environment.
- Maintain and support the datacentre and branch office server hardware infrastructure.
- Provide problem resolution of systems for local and remote users. Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies.
- Create, maintain and review operational process and support documentation.
- Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed.
- Participate in the on-call rota and planned weekend work as required.
- Perform monthly and quarterly operating system patching.
- As required, provide representation for Infrastructure Support changes at the weekly CAB. Ensure other team's changes do not have an impact on the delivery of the infrastructure services.
- Ensure internal systems are managed to the highest standard by following industry best practice.
- Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.
- Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
- Demonstrate self-starter capabilities identifying areas of improvement and taking action in order to address
- Bachelor's degree or equivalent
- Prior IT operational support experience across business critical Production Windows Server and Windows 10 environments, preferably virtual.
- Must have very strong experience supporting production Windows Server, Windows 10 and On-line (Office 365) solutions in an enterprise Microsoft Windows/Active Directory environment.
- Strong experience of supporting enterprise web infrastructure services and related technologies.
- Experience of supporting a production VMware environment.
- Experience of supporting data backup technologies
- Experience of system management tools e.g. SCCM
- Experieince of packaging/updating software via 3rd party tools (Profile Unity, etc)
- Experience of enterprise monitoring systems
- Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA's.
- Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
- Ability to collaborate effectively with other operational support teams in order to support the service.
- Strong experience of providing cross training on technologies and operational processes to colleagues.
- Strong documentation and technical writing skills.
- Have excellent time management and organisational skills Knowledge of ITIL framework (understanding of Incident, Problem, Change)
- Work from Home Flexibility
- Opportunity to expand into the AWS space
- ID: #49816086
- State: New York New york city 10008 New york city USA
- City: New york city
- Salary: $115000 - $130000 per annum
- Job type: Permanent
- Showed: 2023-04-28
- Deadline: 2023-06-26
- Category: Et cetera