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- Desktop/Field Support Engineer
- Site travel is required for this role
- Maintain current instruction manuals for vehicle up-fitters to properly install complimentary component
- Attend field worker training on new Devices and project rollouts
- Provide lifecycle management of services pertaining to the mounting requirements for field support installations
- Consult with the third-party supplier and the Customer to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits
- Obtain written ergonomic and safety approval from the Customer's Fleet Services department, such department being responsible for vehicles and equipment, prior to introducing changes to vehicle kit mount components
- Manage builds tailored to the field-based laptop business function
- Provide the repair and reimage of field Devices
- Manage Service delivery with the logistic provider to move Devices throughout the service territory
- Stock a working inventory for break/fix swap outs
- Provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment
- Consult with the applicable third-party suppliers to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits, including modems, antennas, and peripheral Devices
- Obtain written ergonomic and safety approval from the Customer's Fleet Services department prior to introducing changes to vehicle kit mount components
- Consult with the applicable third-party supplier and update the laptop dock component in all field installation kits to reflect retired dock models and their replacement
- Consult with the applicable third-party supplier and update the vehicle kits' electronics and power components to reflect retired models and their replacements
- Review and make accommodations for any changes in wiring or cabling that could result from any of the above kit component changes
- Provide Lifecycle management of services pertaining to the video capturing requirements for field support installations.
- Consult with the applicable third-party supplier and determine a lifecycle replacement schedule (for example, yearly as vehicles are replaced to allow for replacement of retired video camera with a new model)
- Provide lifecycle management of services pertaining to the code blue Devices field support installations.
- National Grid field force technician required on site
- Support IT Equipment to include installation in vehicles.