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- Implement and perform engineering integration services for ESInet, Core Services, Logging & Recording, Geographic Information Systems and Call Handling.
- Develop and define standards, processes and governance models that drive class 1,2 and 3.
- Ensure all designs conform and comply with NENA 3.0 Standards across all three classes.
- Collaborate with developers to clearly define and document full systems requirements.
- Identify all impacted systems -document costs and assumptions, document requirements (VUIs and call flows).
- Maintain project plans, report status, manage resources, schedules, and business expectations.
- Collaborate with business partners to manage testing support and develop comprehensive test plans that define testing results.
- Analyze defects reported and address defects, manage stress tests.
- Coordinate installations and provide the value of the Standard Operating Procedure (SOP) documentation.
- Identify gaps and define, document, and implement processes to ensure standardization of approach across the team.
- Analyze and document call flows from network, through PBX, to answer (IVR or CSR).
- Understand and assist in the IVR infrastructure; troubleshoot issues, perform root cause analysis, recommend corrective action.
- Adhere to the standard software development lifecycle processes used within the systems development organizations.
- ID: #22597705
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-11-12
- Deadline: 2022-01-08
- Category: Et cetera