Need For Call Handling Specialist 911 Sme 12+@brooklyn, Ny

18 Nov 2024

Vacancy expired!

REQUIREMENTS: MORE THAN 12+ YEARS EXPERIENCE REQUIRED
  • Implement and perform engineering integration services for

    ESInet, Core Services, Logging & Recording,

    Geographic Information Systems and Call Handling.
  • Develop and define standards, processes and governance models that drive class 1,2 and 3.
  • Ensure all designs conform and comply with

    NENA 3.0 Standards across all three classes.
  • Collaborate with developers to clearly define and document full systems requirements.
  • Identify all impacted systems -document costs and assumptions, document requirements (VUIs and call flows).
  • Maintain project plans, report status, manage resources, schedules, and business expectations.
  • Collaborate with business partners to manage testing support and develop comprehensive test plans that define testing results.
  • Analyze defects reported and address defects, manage stress tests.
  • Coordinate installations and provide the value of the

    Standard Operating Procedure (SOP) documentation.
  • Identify gaps and define, document, and implement processes to ensure standardization of approach across the team.
  • Analyze and document

    call flows from network, through PBX, to answer (IVR or CSR).
  • Understand and assist in the

    IVR infrastructure; troubleshoot issues, perform root cause analysis, recommend corrective action.
  • Adhere to the standard software development lifecycle processes used within the systems development organizations.
At least 12 years of experience in a particular technical and/or business application, product, platform, methodologyMust have engineering experience following

NENA / APCO standardsExperience integrating

NG911 Call-Handling with legacy

911 VESTA systems and subsystems

(Logging and Recording, GIS, Dispatch/CAD, Text-to-911, ELS)Experience with NG911 Call-Routing; Border Control, Policy Routing, Location Validation, and technologies supporting existing PSAP legacy voice systemKnowledge of NG911 technologies with Call-Handling, ESInet, and core services, legacy telephony technologies, SIP, VOIP, network protocolsExperience with technical design of

NG911 and Legacy systems, and product deploymentExperience in vendor management, problem solving, technical writing, MS Office products (Visio/Word/PowerPoint/Excel)Collaborate with developers to clearly define and document full systems requirementsIn depth knowledge of

Text-to-911 technologiesKnowledge of routing protocols, network security technologies, and familiarity with concepts associated to cloud computing and virtualizationCONTACT: NELSON-7326598065,

  • ID: #22954014
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-18
  • Deadline: 2022-01-16
  • Category: Et cetera