Vacancy expired!
Title : Mobile Support EngineerLocation : Bethpage , NYDuration : 12+ MonthsRate : OPENVisa Status : ANY
Relevant Experience (in Yrs.) : 8+ Years Detailed Job Description:- The Technical Solutions Engineer will be responsible for being the point of contact for escalated complaints and technical inconveniences of mobile services with the means to identify a solution for the same and satisfy the needs of the internal and external customers.
- Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
- Analyze the recurrence of similar reported incidents in order to identify patterns and the possibility of emergency situations that might affect the services of the customers with the means of preventing them
- Provide first level support in the solution of assigned claims.
- Follow up with the specialized technical areas for coordination of solutions to opened cases and for complete and successful closing of such cases under the SLA defined
- Provide feedback to users about their cases and requests and give an estimated time for solution.
- Support Engineer
- Mobile