Need - Mobile Support Engineer - Bethpage , NY - 12+ Months - SK

01 Jul 2024

Vacancy expired!

Title : Mobile Support EngineerLocation : Bethpage , NYDuration : 12+ MonthsRate : OPENVisa Status : ANY

Relevant Experience (in Yrs.) : 8+ Years

Detailed Job Description:
  • The Technical Solutions Engineer will be responsible for being the point of contact for escalated complaints and technical inconveniences of mobile services with the means to identify a solution for the same and satisfy the needs of the internal and external customers.
  • Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
  • Analyze the recurrence of similar reported incidents in order to identify patterns and the possibility of emergency situations that might affect the services of the customers with the means of preventing them
  • Provide first level support in the solution of assigned claims.
  • Follow up with the specialized technical areas for coordination of solutions to opened cases and for complete and successful closing of such cases under the SLA defined
  • Provide feedback to users about their cases and requests and give an estimated time for solution.

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Must Have Skills :
  • Support Engineer
  • Mobile

Thanks And Regards

Supriya K

Technical Recruiter

Ascii Group LLC

Email:

  • ID: #43738199
  • State: New York Bethpage 11714 Bethpage USA
  • City: Bethpage
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-07-01
  • Deadline: 2022-08-26
  • Category: Et cetera