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- Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly
- Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer
- Create and drive permanent solutions and improvements after root cause is identified
- Identify opportunities for automation and operational efficiencies
- Ensure support readiness prior to the deployment of any change to the production environment
- Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization
- Create, maintain and share technical knowledge documentation in knowledgebase repository
- Participate in an on-call rotation with other team members
- 5+ years’ .NET/C# experience
- 5+ years’ experience in writing SQL queries
- PowerShell scripting experience
- Experience with JIRA, Confluence or similar bug-tracking tools
- Familiarity with Object-Oriented Design & Development
- Familiarity with CI/CD pipeline concepts a plus but not required
- Strong troubleshooting and analytical skills
- Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements
- Excellent time management skills and ability to manage a varied workload to tight deadlines.
- Comfortable working in a fast-paced environment and work independently with minimal oversight
- Great communicator who keeps all stakeholders updated with issue progress and updates
- Strong communication skills (written and oral)
- Commercial awareness
- ID: #49256609
- State: New York New york city 10169 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-02-17
- Deadline: 2023-03-31
- Category: Et cetera