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- Provide expert level administration and configuration across a variety of network infrastructure technologies (e.g., routers, switches, ACI, firewalls, load balancer, and QoS).
- Design workplace solutions. Maintain and improve the security and compliance posture of environments, including continuous monitoring of system health and troubleshooting issues.
- Monitor network engineering performance and ensure system availability and reliability.
- Research various Service Desk incidents that include the associated cause and effect.
- Collaborate and mentor Service Desk, Microsoft Team, Development, Information Security and Infrastructure Operations team members to troubleshoot, resolve, and document internal incidents pursuant to established SLAs.
- Stay current on network infrastructure technologies and share expert-level knowledge and creative solutions for using technology to deliver business value.
- Build strong, positive relationships with internal team members in Engineering, Infrastructure Operations, and Development.
- Perform other duties as assigned.
- Bachelor’s Degree in Computer Science or Computer Information systems required. Experience in lieu of a degree will be considered.
- 4-5 years of IT experience, preferably within a Network Support role. CCNA certification is required. CCNP certification preferred.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including Cisco ACI, Cisco Catalyst switches, and Cisco ISRs.
- Proficiency with common routing protocols such as BGP and OSPF.
- Ability to organize, prioritize and complete tasks to meet varying deadlines.
- Strong and credible interpersonal and communication skills, with the ability to prepare clear and concise technical documentation.
- Excellent critical thinking and customer service skills with a passion for delivering proactive service and continual improvement in results.