Operations Lead, Merchant Growth

Whether it's a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Strategy & Ops team empowers our regional and local teams through insights, analysis, and thought leadership.About the RoleUber Eats is looking for a Strategic Operations Lead to manage the strategy and implementation of growth plans for our largest Grocery and Retail partners on the platform, ensuring strong long-term return on investment on programs for all parties involved. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. Strong communication skills are required as this role will be externally facing at times. You should be comfortable in an "all hands on deck" environment, enjoy solving problems, and thrive in a startup environment. You will work cross-functionally with other teams and external partners to launch and grow this new arm of the Uber Eats business.What You'll Do

Build : As we grow grocery on Uber Eats, we will work to bring more opportunities for merchants to invest in their business on Uber Eats. This role will be responsible for rolling out all co-marketing and merchant launch plans for the US and Canadian grocery, convenience, alcohol and retail businesses.

Analyze : Quantify everything you do. Use data-driven decision-making to understand business trends and craft your recommendations to senior leadership and external partners.

Strategize: Develop cases, prioritization frameworks, implementation plans, and growth strategies for merchant and ads product launches

Set a high bar : Establish and track against critical metrics to ensure maximum value on growth investments, and establish processes to launch initiatives with fewer Ops hours without sacrificing quality.

Turn strategy into action: Program manage all aspects of growing new and top merchants on the platform as required to bring the best Grocery and retail selection to customers on the Uber platform

Collaborate: Work with internal and external customers to create new ways for merchants to grow on the platform and improve their growth dollars, understanding how the marry the goals of Uber Eats and the merchant for mutually beneficial programming

Coach and develop: Directly manage, coach, and develop a small group of direct reports, enhancing their potential and consistently setting a higher standard of performance.

Basic Qualifications

6+ years of experience in strategy, operations, consulting, analytics, tech, finance, or related fields.

1+ year(s) directly managing people

Preferred Qualifications

Management consulting, marketplace growth operations, or strategy work in a large business (3+ years preferred)

2+ years of client-facing experience

Excellent written and verbal communication skills

Proficiency in Excel/ Google Sheets, SQL

Strong analytical skills and the ability to tackle problems logically; Data-driven approach to decision-making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking

Bias toward action and master simplifier - constantly pushing toward alignment, clarity and execution on tight timelines

Phenomenal collaborator and someone who proactively partners across teams

Self-motivated, works independently, and has strong organization and time management skills

A creative approach that enjoys experimentation and is willing to take bold bets despite the risk of failure

For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$168,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$168,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdbY9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform