(Part-time) Customer Service Representative

- Are you looking to work at a company that helps people?

- Are you looking for a job that appreciates your attention to detail?

- Are you looking for a manager that likes to encourage growth and communication?

- Are you looking to work at a company that has a strong team atmosphere, enjoys humor in the workplace, and is dog friendly?

If you answered yes to above then please keep reading the job description

The Part Time Customer Service Associate will be the face of the company in several ways:

> They may be the first to speak to the client and will be the first impression the client gets of DeepTech.

> They will create tickets for clients and follow up with clients to get clarification and details on existing tickets.

> They are the first person a client will see upon entering the office.

> They will assist clients with ticket inquiries in a swift, proficient, and friendly manner.

The customer service associate will be instrumental in customer retention by addressing concerns and service issues, and by communicating in a professional, positive manner. They will apply multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. The Customer Service Associate should have the ability to swiftly gain customer confidence and trust.

DUTIES AND RESPONSIBILITIES

First in line to take customer calls and detail issues accurately in ticket creation.

Address phone, walk-in, portal, and email customer issues by creation/update of service tickets.

Maintenance of client information, ensuring all key data points are up to date and accurate.

Forwarding and escalating inquiries to relevant individuals and departments.

Maintaining confidentiality of information.

Assisting with other office duties as needed

HOW DO I APPLY?!

It’s soooo easy! Just send an email to address listed

Subject: Your name - DT Customer Service Assoc

Body of email: Feel free to tell us about yourself but in order to be considered YOU MUST include the phrase: “Peanut Butter Jelly Time" and include an up to date resume

COMPANY DESCRIPTION

DeepTech provides technology management and support for small and mid-sized businesses. With over 200+ customers, DeepTech provides support powered by best-in-class techs providing clients with:

+ Security,

+ Device & inventory management,

+ Network & Server management,

+ Application & cloud management,

+ Employee on/offboarding,

+ Procurement & Provisioning,

+ Data monitoring

+ Project management

+ Overall technology advice and counseling.

DeepTech is now over 22 years old and growing…. led by a seasoned executive team. Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

DeepTech is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.