Production Support

Our client, one of the largest banks in the US with wealth management, investment banking, and international business, is seeking anProduction Support

• Someone excited to work in the banking industry.
• Dev- ops-ish type role but not a developer, more basic.
• Can be fresh out of college or up to 5 years of experience. Quick learner.
• Position was compared to a 'fire fighter' - solving problems, quick resolution, NOT CODING, someone that finds issues and problem solving exciting.
• Daily activity- emails, answering questions, attempt problem resolution.

• Basic python skills
• SQL
• PLUS's- ELK and Grafana
• Analyzing logs using common UNIX syntax and order tracer command set
• Execute trouble shooting commands to identify slow network sessions and bottlenecks

• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem-solving ability which leads to solution alternatives that reflect a diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
• Manage issues by communicating to relevant stake holders through normal communication channels, raising incidents and problem records.
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex system issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Accurate tracking of support effort to enable effective management reporting Middleware
• Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)
• Relevant areas of business expertise would include: Product knowledge - Equities & Banking business

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world