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- Adopting best practices and to demonstrate best-practice
- Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
- Take ownership of issues and see through to completion
- Be able to involve the correct resources to address any issues.
- Establish strong collaborative relationships between Production Services and Application Development teams, the business as well as Infrastructure and other functional groups.
- Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required
- Ensure software or hardware changes do not impact application service levels.
- Proven experience with IT Incident, Problem, and Change Management processes.
- Experience of application management improvement processes & support practices.
- Strong Relationship Management skills. Customer-focused with gravitas and professionalism
- Excellent communication, listening and interpersonal skills
- Strong analytical and problem solving skills
- Experience with managing transitional changes to large and complex systems.
- Understanding of Data Services applications within an Investment Bank
- Operating systems knowledge (Windows, Unix, Linux)
- Full understanding of ITIL
- Strong scripting skills (eg Shell Scripting, Python, Perl)
- Good working knowledge of databases and writing SQL queries
- Good knowledge of Autosys setup and configuration
- Working knowledge of cloud technologies (AWS, Azure or similar)
- Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.
- Knowledge and experience in IT automation
- Knowledge and understanding of the Site Reliablility Engineering principles
- Understanding of Agile practices and principles
- AWS Practitioner Certification or similar
- ID: #23699201
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-12-01
- Deadline: 2022-01-29
- Category: Et cetera