Professional Services Program Manager, Public Sector

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Your CareerThe Professional Services Program Manager will lead services programs and projects for Federal, State, Local, & Education entities. You will manage all deployment resources, ensuring that deliverables are completed on time and within budget as part of the overall delivery cycle. The Program Manager will drive customer deployment programs and projects to deliver value, drive adoption, and maximize consumption.Your Impact

Determine project partners and team structure/organization partners will include technical and business resources

In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

Develop project timeline and landmarks using appropriate tools and techniques

Build and execute project work plans and revise as appropriate to meet changing needs and requirements

Identify resources needed and assign individual responsibilities and tasks

Run day-to-day operational aspects of a project and scope

Review deliverables prepared by team before passing to client

Effectively apply Palo Alto Networks Project Management methodology and implement project standards

Risk & Issue tracking and management

Ensure project documents are complete, current, and stored appropriately

Track and report team hours and expenses on a weekly basis

Provide Executive Dashboards on overall project/project status

Your Experience

Travel - Ability to travel to local customers’ site if needed

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience

8+ years of related work experience or leading complex projects in the Public Sector region is desired

A successful track record of working effectively in a highly matrixed and fast-growing organization

Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams

Proven ability to build strong working relationships across multiple functions - adept at mediating conflict and fostering healthy dialogue

Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions

Analyze project profitability, revenue, margins, bill rates, and utilization

Strong proficiency with project management software, such as Microsoft Project and SmartSheets

Excellent presentation skills including written, oral, presentation

Excellent organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization

Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments

Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations

Experience managing large scale deployments with multiple projects, teams and resources in the government space

Project Management Institute PMP(r) certification or equivalent a plus

Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

The TeamOur Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $120000 - $165000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) .Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.