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- Executive-level communication for both the IT and business side
- Executive-level management consulting for both the IT and business side
- Program and project management
- Detail-oriented workflow, process, analytical and analysis skills
- Development methodologies and structuring management & workflow processes around them in scale
- Change management
- Managing risk project risk and compliance
- IT business experience to operate the processes for a period of time
- Knowledge and experience with agency-IT processes
- Knowledge and experience with ServiceNow or similar platforms
- 6+ years' experience: Change Management, Process Planning, Program Management, Risk Analysis and Management and Developing and executing new processes.
- Structure a developer tracking tool that maintains the developer side of the information link
- Structure an SN tool that maintains the client side of the information link, including building reports and/or dashboards
- Manage, enable, and assist developer groups to build out their tracking tools
- Assist developers by backfilling SN transactions where necessary
- Manage, enable and assist ARM's to build out the Agency side of the information link
- Begin with one pilot development group
- Continue rolling out to all appropriate development groups. For this, coordinate with management to choose and schedule dev groups.
- As each developer group goes live in the system, monitor the system for a period of 2-4 weeks, until stable
- Operate the "rollups" on both the developer and agency side until the last dev group is live, and then handed off to a designated internal resource
- Develop and pilot a documented operational plan for all stakeholders
- Manage and report progress, schedules, risks and associated remediation plans to the Deputy Chiefs
- Create bi-directional visibility and streamline decision making
- Manage scheduling and priority risk for units of IT work
- Increase IT priorities being in compliance with Business Unit and Agency priorities
- Enable Client Business Units to define project and task priorities in a manner that can effectively inform the developer groups and creates necessary visibility.
- Enable developer groups to track tasks in a manner that creates visibility to Client Business Units to inform priorities, proposed priority changes, resource capacity and resource new needs.
- Enable the above 2 points by: seamlessly and fully link the work documented in ServiceNow (SN) to the tasks managed in the development groups and at the individual contributor level
- The consultant will co-report to two Deputy Chiefs: DC of Agency Relationship Management, and DC of Intelligent Transportation Systems.
- ID: #23390178
- State: New York New york city 10008 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2021-11-24
- Deadline: 2022-01-23
- Category: Et cetera