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- 4-5+ years experience in a digital product or UX role.
- Experience managing a CMS, iOS, or Android app is preferred.
- Curiosity and passion. Interested in the MTA, our products, our industry, and are always trying to learn more.
- Excellent interpersonal and written/verbal communication skills. Enjoys collaboration and working as part of a team.
- Able to build consensus and buy-in by effectively communicating strategic vision and value.
- Able to clearly and concisely communicate technical, operational, and business requirements.
- Experience in service design is a plus.
- Bias toward action and delivering value. Able to work through ambiguity to create focus and executable tasks.
- Organized and able to manage many competing priorities simultaneously.
- Experience with agile frameworks a plus.
- College degree or equivalent experience.
- 4-5+ years experience in a digital product or UX role.
- Experience managing a CMS, iOS, or Android app is preferred.
- Curiosity and passion. Interested in the agency, our products, our industry, and are always trying to learn more.
- Excellent interpersonal and written/verbal communication skills. Enjoys collaboration and working as part of a team.
- Able to build consensus and buy-in by effectively communicating strategic vision and value.
- Able to clearly and concisely communicate technical, operational, and business requirements.
- Experience in service design is a plus.
- Bias toward action and delivering value.
- Able to work through ambiguity to create focus and executable tasks.
- Organized and able to manage many competing priorities simultaneously.
- Experience with agile frameworks a plus.
- 2-4 years' experience: Project Management, Project Management of Contractors, Project Scheduling, Project Planning
- Work with stakeholders in all agencies to identify product opportunities; support the building, prioritizing, and executing of your team's roadmap and backlog; communicate updates to key stakeholders.
- If the product requires it, work with front line agency employees to help understand their work processes. If needed, work with them to change those processes.
- Collaborate with a cross-functional team (front- and back-end developers, as well as UX designers, project managers, QA, etc.) in delivering quality products while balancing user experience, technical capabilities, and business goals.
- Evangelize for user testing and customer-centric design.
- Keep projects and product development on a set timeline towards meeting agreed-upon milestones.
- Be an internal subject-matter expert on relevant digital products and drive digital transformation.
- Manage individual projects to successful completion.
- Set and monitor product KPIs and provide recommendations based on results; monitor, measure, and report on the performance and impact of product enhancements.
- Document product requirements with clear feature specifications, and draft end-user documentation.
- Troubleshoot issues raised by users and stakeholders to help ensure their resolution. Document and prioritize bugs.
- Negotiate and manage relationships with current and potential vendors.
- Follow team's agile tools and practices.
- Stay apprised of industry trends and best practices.
- We need someone who is patient, who believes in the mission, and who knows how to over-communicate to keep stakeholders happy while never losing sight of what riders actually need.
- This person should also understand the value of organizing, documenting, and sharing information so that people inside and outside your team know what's going on.
- This person should believe deeply in user-centric design and keeping the rider first.
- ID: #43609040
- State: New York New york city 10008 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2022-06-25
- Deadline: 2022-08-24
- Category: Et cetera