Relationship Manager – Agency (Remote NY)

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the100 “World’s Most Innovative Companies” by Forbes Magazine.As a leader in consumer data and identity-based marketing solutions,Experian Marketing Servicesis improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent beingTapad, a leading digital identity resolution provider.Experian Marketing Service’s (Targeting) mission is to accelerate client success through enabling ecosystems, partnerships, and technology solutions. Our team is seeking experienced sales and marketing professionals to help build and sell Experian’s suite of marketing solutions to key client partners across our primary growth verticals (including but not limited to CPG, Financial Services, Health, Retail and Technology). You’ll contribute to a world-class, high-performing sales team in a business experiencing rapid change and growth.What you’ll do every day You will be managing the day to day relationships within an assigned set of clients in an assigned vertical (Agency). Understanding your client’s business objectives to set strategies and exceed their goals. Engaging clients and managing client communications to ensure the seamless execution of Experian Marketing Services’ Targeting solutions, expanding business relationships as well as driving growth and upselling opportunities within the existing account base.Management of existing customer relationships to drive optimal adoption, use and growth of Experian Marketing Service’s products and services (namely consumer offline/online data, identity, activation and measurement)

Daily “quarterbacking” of client’s strategic business initiatives to ensure flawless execution of relevant Experian-supported projects and acting as the business liaison between the client and internal departments, including dedicated Client Success Teams, to ensure client satisfaction and ROI

Educate and inform clients/prospects on new and existing Experian products and services through customer-driven industry insight and ongoing consultation to named clients to uncover business challenges and offer data recommendations. Utilize a team of subject matter experts (including sales / solution consultants) as a resource.

Communication with clients is frequent and fast moving - includes weekly status calls (virtual) with and occasional travel to client locations (post-COVID)

In conjunction with Account Manager partner:Full responsibility for meeting or exceeding annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities

Own sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting

Negotiate complex client contracts for both standard and custom Experian products and services

Define and own strategic account plans to unlock investments focused on client’s evolving business objectives and goals

Research and penetrate assigned client organizations to drive alignment through executive and day-to-day influencers to execute against dynamic strategic account plans

Collaborate with internal and external cross-functional partners to structure and execute operational and strategic initiatives

Partner with responsible internal stakeholders, including Consulting and Client Success Teams, collaborate to ensure proper scoping, pricing, contracting, execution and support of both standard and custom projects

Collaborate closely with Client Success Teams, Product Management and Marketing personnel to ensure ongoing “Voice of Customer” (VOC) feedback and ongoing product and service education is maintained across portfolio

Collaborate with wide range of internal groups - Operations, Legal, Compliance and Finance

Create and deliver persuasive presentations using market trends, best practices, case studies, and use cases for Experian Marketing Services solutions

What your background looks likeMinimum of 3-5 years complex relationship management/account management experience

A minimum of 3 years of account management/sales/marketing experience within the Agency vertical

Demonstrated acumen of the AdTech and MarTech ecosystem (consumer offline/online data, identity, activation and measurement)

Ability to analyze data and present industry-specific customer insights to clients through quarterly business reviews and executive briefings

Demonstrated experience managing complex, mature, growing strategic client relationships

Track record of reaching and exceeding goals/quotas

Demonstrated ability to use customer service skills to grow and cultivating client relationships

Ability to manage multiple fast-moving projects essential

Excellent presentation skills

Ability to travel – approx. 25% of the time (post COVID)

BS/BA or equivalent experience is necessary

PerksDuring this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.Competitive pay and comprehensive benefits packageFlexible work schedule and relaxed dress codeExperian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU (https://www.flipsnack.com/79B9EDC8B7A/the-power-of-you-report-external-2020/full-view.html) and and it reflects what we believe. See our DEI work in action (https://www.experian.com/diversity/) !If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here (https://www.experian.com/careers/)