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- Serve as primary system administrator for the Salesforce.com environment including grantee and project portals (communities)
- Manage day-to-day Salesforce and app integrations and troubleshooting
- Ensure the integrity of data through cyclical health checks of the database
- Orient and train new staff users to the Salesforce system, and grow the Salesforce.com skill set across the organization
- Create and develop training materials and resources for internal Salesforce users in collaboration with teams
- Serve as Project Manager with Salesforce consultants to address system upgrades and expansion
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades, includes needs analyses and QA testing
- Coordinate the evaluation, scope, and completion of new development requests
- Work with organizational leadership to establish suitable processes to support administrative, development, and change management activities
- Effectively act as the liaison between users, vendors, and development consultants
- Work independently with members of the user community (super-users) to define and document development requirements
- Previous experience as a Salesforce.com administrator
- Salesforce.com Admin (ADM201 and ADM211) certified required
- Experience with Salesforce.com apps including Apsona, Form Assembly, and SignNow
- Excellent project management skills and a positive attitude
- Experience with Salesforce NPSP and Outbound Funds Module
- Demonstrated ability to meet deadlines, handle and prioritize simultaClientus requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Documented experience of successfully driving projects to completion
- Previous experience in dynamic relationship management
- Responsive and proactive working style
- Strong verbal and written communication skills
- Excellent judgement
- Mission-driven and passionate about social justice and nonprofit work
- Demonstrate an ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, breakdown high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to assess the impact of new requirements on Salesforce.com and applications, systems and processes
- Proven ability to design and implement new processes and corresponding resources to facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- Comfortable working in multiple software and technology platforms
- ID: #22785032
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: $85,000 - $90,000
- Job type: Permanent
- Showed: 2021-11-15
- Deadline: 2022-01-13
- Category: Et cetera