Senior Account/Relationship Management Analyst

Organizational InformationAt Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.  We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world.  We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success. Purpose SummaryPearson Virtual Schools partners with independent Charter School Boards across the country who govern Virtual Charter Schools. The Charter schools are governed by an independent Board of Directors and Pearson Virtual Schools provides various services to support the Board of Directors. The Board Relations Senior Associate will manage this important part of Pearson Virtual School.   The Board Relations Senior Associate is a member of the Customer Success Partners team and will be a Board facing team member who provides Board governance and relationship support to our partnering Boards. This position will have customer-facing responsibilities as well as noncustomer-facing responsibilities that directly support the Customer Success Partners Pods. This position will interact internally with members of the Customer Success Partner team, executive management and other teams, and externally with Board members, school leaders, and authorizers to ensure all necessary Board meeting preparations/requirements are met to ensure a compliant and successful Board meeting.   The organization’s primary office is located in Columbia, MD; however this position will be 100% remote. Core Tasks and Responsibilities

Manage the support of partnering school Boards. This includes drafting meeting agendas and minutes, preparing and disseminating Board packages, complying with all necessary legal posting requirements, corresponding with Board members, attending Board meetings (usually by phone), tracking deliverables and documents for meetings and maintaining minute books and other Board records and documentation; 

Manage the resolution of governance-related matters and act as a liaison with the school, Pearson Virtual School management and colleagues including the School Success Partners, Board of Directors and school authorizers, including routine site visits and state training attendance;

Establish and maintain relationships with Board members of partnering Boards:

Coordinate state and national training opportunities for Board members, acting as primary liaison for all vendors, event planners and Board members at trainings;

Collaborate with CSP Sales Team and School Success Partners on the integration of new Charter School Board relationships, including facilitating the relationship from the application phase through governing Board status;

Provide strategic direction to internal stakeholders based on Board member feedback;

Support PVS Account Management and Risk Management process;

Maintain a Board Relations department public drive file maintenance system;

Implement and maintain an electronic book portal;

Develop a working knowledge of colleague assigned Boards and fill in/cover when needed;

Model customer-centric behaviours while working with school leaders;

and Perform all other duties as assigned.

Required Skills, Experience, and Competencies

Bachelors degree; education in Paralegal Studies, Customer Relations, and/or Business preferred; 

5+ years oflegal or governance related support required; 

Experience working with Board of Directors and in drafting minutes, preparing agendas, maintaining minutes books and attending meetings preferred; 

Knowledge of generally acceptable practices and procedures at a Board meeting or an Executive level corporate meeting or project management working with all levels of an organization;

General knowledge and understanding of Open Meetings Laws and Compliance requirements for the Boards assigned

Ability to problem solve on your feet in a public setting;

Excellent organizational skills and flexibility required; 

Ability to work successfully in a matrix environment;

Excellent interpersonal and communication skills, both oral and written;

Ability to develop and maintain relationships with internal customers and colleagues;  

Extremely detail-oriented, efficient and able to multi-task; 

Ability to travel occasionally; 

Strong proficiency in technology including, Microsoft Office applications especially in Word & Excel, Google (calendar/Gmail/docs/sheets), SharePoint, Smartsheets and Adobe preferred; 

Customer-centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes;

Communications - A great communicator and writer who engages teams and stakeholders with thoughtful delivery and messages that resonate;

Influencer - A leader who motivates and leads others within and outside of reporting lines in order to achieve customer and company objectives;

Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support;

Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Key relationships

Collaborate with School Success Partner and School Leaders to deliver world-class customer experience;

Collaborate with School Leaders and Board Members across the country;

Collaboration with other members of the Board Relations team; and

Collaborate with Compliance Services Operations.

What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: SALESOrganization: Virtual LearningSchedule: FULLTIMEReq ID: 15220#location