Senior IT Support Technician job vacancy

Vacancy expired!

Assignment Details: We are currently seeking an experienced IT Support Technician with a strong knowledge of Windows operating systems, hardware troubleshooting, printer setup and troubleshooting, conference room support, and iOS support. This position is responsible for providing technical assistance and support to our employees in resolving computer hardware, software, and network-related issues. The ideal candidate should have a solid understanding of various technology platforms and be able to effectively communicate technical solutions to non-technical users. Responsibilities:

Windows Support: Provide technical support for Windows operating systems, including installation, configuration, and troubleshooting of software and hardware components.

Hardware Troubleshooting: Diagnose and resolve hardware issues, including desktops, laptops, printers, and peripherals. Perform hardware upgrades and replacements as necessary.

Printer Setup and Troubleshooting: Install, configure, and troubleshoot printers on various platforms. Resolve printing-related issues and provide guidance on printer maintenance.

Conference Room Support: Set up and maintain conference room equipment, including projectors, audio/video systems, teleconferencing equipment, and troubleshoot any technical issues during meetings and presentations.

iOS Support: Assist employees with iOS devices (iPhones, iPads) by providing setup assistance, troubleshooting mobile device issues, and resolving software and connectivity problems.

Ticket Management: Receive and respond to IT support tickets in a timely manner, ensuring accurate documentation of issues, resolutions, and follow-up actions. Escalate complex issues to the appropriate IT personnel when necessary.

User Training and Documentation: Conduct training sessions and create user-friendly documentation to help employees troubleshoot common IT issues independently.

Inventory Management: Maintain accurate records of hardware and software inventory, perform regular audits, and assist with procurement of IT equipment as needed.

Keep Abreast of Technological Advancements: Stay updated on the latest trends and advancements in technology, recommending and implementing improvements to enhance the overall IT infrastructure and user experience.

Requirements:

Proven experience as an IT Support Technician or similar role, with a strong emphasis on Windows systems, hardware troubleshooting, printer setup and troubleshooting, conference room support, and iOS support.
In-depth knowledge of Windows operating systems (Windows 10, Windows Server) and proficiency in diagnosing and resolving software and hardware issues.
Familiarity with printer setup and troubleshooting, including knowledge of different printer models and their configurations.
Experience with conference room setup and support, including familiarity with audio/video systems, projectors, and teleconferencing equipment.
Proficient in providing technical support for iOS devices (iPhones, iPads) and troubleshooting mobile device-related issues.
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Exceptional customer service skills, with a patient and friendly approach when assisting users.
Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
Knowledge of ITIL best practices and experience working with ticketing systems is a plus.
Relevant certifications (such as CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional) are desirable.

#Tech

ID: #49992674
State: New York Flushing 11351 Flushing USA
City: Flushing
Salary: USD TBD TBD
Job type: Permanent
Showed: 2023-05-25
Deadline: 2023-07-23
Category: Et cetera