Senior Manager, Business Application Management

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Enterprise Enabling FunctionsPay Details:$108,800 - $163,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Job / Role Responsibilities:Product & Capability Ownership:

Lead and integrate cross-functional understanding of Payments & Deposits Products, including the Strategy, defining Product Vision, Business Capability Maps, and Business Outcomes Roadmaps tied to business goals.

Monitor the regulatory environment, understand emerging industry mandates, and ensure these are incorporated into Product Strategies, considering impact to business stakeholders and customers.

Explore new product capabilities, develop business cases for product requests and confirm product initiative scope to be shared across impacted stakeholders.

Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions.

Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.

Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes.

Empowered to make delivery decisions and assess/mitigate/manage risks.

Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases.

Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics.

Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i.e., documentation, socialization, communications, training).

Modern Way of Working:

Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.

Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.

Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.

C) Leadership:People Management:

Lead and manage team members, overseeing activities and deliverables aligned with diverse business clients and segments.

Foster people development through mentoring, performance feedback, and career succession planning.

Stakeholder Management:

Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.

Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.

Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.

Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation:

Convey complex concepts clearly, transforming information into compelling business narratives.

Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving:

Utilize critical thinking and conflict resolution skills to address complex challenges.

Recommend best practices for improving products, processes, or services.

Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Education & Experience:

Undergraduate degree required.

7+ years relevant experience.

3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.

Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

Payment & Deposits Product & Capability Domain Knowledge:

Deep understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset.

Substantial familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.

Deep understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.

Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.

Knowledge of SWIFT messages, ISO20022, MX and MT formats.

Knowledge of non-wire payment methods like drafts and checks.

Understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.

Experience with payment data, canonical models, and payment data mapping.

Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

Preferred Qualifications:

Proficient in MS Office and collaboration tools like Jira and Confluence.

Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.

Tier 1 bank or financial institution experience preferred.

Strong oral and written communication skills.

Ability to work collaboratively and independently, exercising sound judgment.

Skilled in data analysis and capable of thriving in ambiguous situations.

Demonstrated storytelling skills and documentation skills.

Who We Are:TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans ObjetFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.