Senior Manager, Workplace - Americas East

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.Your CareerWe need a Sr. Manager - Workplace: Americas East to lead our NYC, Toronto, and Washing D.C. area offices, and define service level needs for our facilities and workplace management providers. This role plays a critical role in defining and supporting the employee & guest experience and onsite programs, strategies, and budgets. You’ll collaborate with our Places team and cross-functional partners including Finance, IT, Legal, HR, Procurement, and Corporate Responsibility, to support real estate, design, construction, vendor management, sustainability, and be a liaison to manage onsite matters with our landlords, neighbors, and the broader community.This role requires a seasoned and passionate workplace leader who is dedicated to customers first, is a dynamic team player who embraces innovation and continuous improvement, and is enthusiastic about building community, bringing people together, while ensuring the health and safety of our employees, and guests.Your Impact

Lead all aspects of site operations & initiatives for the region, and deliver high-quality workplace experiences for employees and guests - Manage IFM partner & vendor teams while collaborating cross-functionally to ensure outstanding and efficient service - Establish and maintain positive relationships with partners & providers to ensure their efficiency and engagement for Palo Alto Networks and our values

Cultivate relationships with local leadership to understand business requirements, anticipate solutions to their needs, and swiftly execute

Develop & review performance metrics to assess utilization, productivity of staff, and client satisfaction and make recommendations

Manage the operational and capital budget needs including analyzing and rationalizing monthly spend, forecasting of actuals, and ensuring the budget is balanced per guidelines

Be a thought leader, and develop and implement new and improved standards or processes to drive a culture of innovation & continuous improvement to elevate the workplace experience for locations under management, and replicate at other sites where applicable

Participate in the design + delivery of projects - Plan and complete move-in activities, including implementing change management and communication plans, and ensuring a flawless opening & Day 2+ activities

Partner with global teams to support portfolio management, design + delivery, safety & security needs, health & wellness, and sustainability initiatives

Your Experience

8+ years experience in workplace operations & experience, facility operations, business management or hospitality

Collaborative/partnership spirit to drive local and global initiatives and execute with excellence and speed

Excellent project management skills with energy and enthusiasm to deliver aggressive targets, timelines, and client satisfaction needs

Strong change leader, who could partner at all levels to help others navigate ever changing business needs

Be strong advocate for and passionate about workplace, sustainability, brand, and culture

Have top notch collaboration, partnering, & influencing skills

Exhibit excellent verbal and written communication, and presentation abilities

Have highly developed business, financial, data & analytical acumen

Possess excellent technology skills including Google Docs, Sheets, Slides, Asana, and other platforms to develop compelling & persuasive presentations and manipulate & synthesize data

Bachelor’s degree or equivalent experience in business, hospitality or a related field or equivalent military experience required

Work onsite in our New York City office

Have ability to travel to other locations under management and/or where needed

The TeamThe Global Places & Security team’s mission is to act as a data-driven business enabler that ensures a safe, efficient, and inclusive workplace, protecting our people, property, and brand. We constantly strive to make our work environments inspiring, productive, safe, and secure for our most valuable asset, our people. We are dedicated to making sure we have the work and customer spaces and experience that accelerates our business growth.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $143000 - $231000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) .Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.