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DescriptionAbout this roleAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrockBlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.Our BenefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Technology & OperationsTechnology & Operations is the backbone for both the client lifecycle and the investment lifecycle. The group's Follow the Sun Model ensures that the firm's operations are consistent and efficient across all investment products, client channels and regions, helping to deliver a superior client experience and drive scalability. Technology & Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal partners and clients.Network Operations is responsible for managing the global network and security infrastructure. The team performs multiple operational tasks, projects and engineering aspects in routing, load balancing, monitoring and optimizing the network. Network Operations Center (NOC) is the foundation of the Global Network Operations team which provides active monitoring and remediation of incidents, alerts and any infrastructure stability issues. The team is also responsible for automation to quickly identify and resolve issues.As a Senior Network Operations Lead, you will:- Serve as an in-region point of escalation from the NOC team and will report into the regional Network Operations Center Manager
- Troubleshoot complex network issues and performing root cause analysis
- Act as point of contact for incident management reporting and escalations
- Maximize network performance and stability through ongoing monitoring, troubleshooting and automation
- Provide mentoring for the junior network operations engineers
- Lead team transformation from traditional infrastructure management to cloud infrastructure management
- Perform root cause analysis of the incidents and implement process improvements
- Collaborate with Service Assurance and Engineering team to identify and implement solutions to improve network stability
- Perform proactive network capacity analysis and implement solutions before they become problems
- Assist with the establishment of operational procedures & support documentation
- Review, track and update network operations policies, standards and documentation
- Assist with development of the network management platform adoption, configuration and tuning
- Daily network checks and operational handover duties
What You'll Need:- 10+ years of experience as a Network Engineer with in-depth operations & troubleshooting expertise
- Experience in leading a small team, ideally in an operations role is desirable
- Detailed knowledge of network routing and switching technologies
- In-depth experience of Cisco products including policy-based routing, traffic shaping, routing protocols, network address translation and routing protocols (BGP, OSPF)
- Experience with Checkpoint & Cisco firewalls
- Experience in supporting and implementing connectivity with cloud service providers such as Azure or AWS
- Formal technical certification such as CCIE or equivalent is preferred
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrockBlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.