Senior Sales Application Engineer, Gorilla GlassDate: Sep 20, 2024Location: Corning, NY, US, 14831Company: CorningRequisition Number: 64975Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportationRole PurposeThis role will provide technical support of Corning Gorilla® Glass (GG) products for its customers. Assist account managers with technical aspects of customer relationships. Provide the customer technical interface between GG and assigned customers. Represent the customer perspective on GG internal projectsKey Responsibilities
Assist account managers with technical aspects of customer relationship:
Write external product specifications for GG products.
Gain specification agreement with customers buying GG products
Organize internal response to product quality disagreements with customers and represent the outcome to the customer.
Provide the customer technical interface between GG and assigned customers:
Act as point of contact for customers’ technical information requests.
Provide technical assistance to the customers’ manufacturing and sales operations.
Prepare and maintain (and present as required internally and externally) technical and product related training presentations to assist customers.
Identify new product and application opportunities for Corning products (GG or others) at customers or otherwise in the field and report them back internally for assessment and development.
Represent the customer perspective on GG internal projects:
Represent department and customers on internal projects
Assume added leadership roles on internal projects as necessary
Provide training as required (inside and outside the department) for assigned areas of technical specialty
Correct internal resource participation to resolve customer complaints.
Expected travel: Varies (20% typical), including internationalRequired Education, Qualifications, Skills
Advanced degree in Engineering or Sciences or 4-9 years of relevant experience in technical role.
Strong communication and presentation skills
Strong critical thinking and problem solving skills
Ability to work and built rapport with cross-functional teams
This position does not support immigration sponsorship.The range for this position is $89,719.00 - $123,364.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO. Corning Puts YOU First!We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.Nearest Major Market: Corning
Full-time