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- Responsible for supervising the day to day operations on the AS/400, SWIFT Alliance, and GIFTS Funds transfer, banking, financial trading, and IT Systems.
- Supervise Information Systems, Security and Auxiliary services.
- Fixing computers vulnerabilities and patching.
- Analyze incidents reported by users and fixing them.
- Handling Start of the day and End of the day processes.
- Handling end-user’s problems related to phone/turret system and network.
- Coordinates with Madrid (H.O.) to resolve systems issues.
- Troubleshooting and solving systems/desktops performance issues.
- Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.
- Must have deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting.
- Must have experience in IT Service Request Management System like Service Manager, Service Now etc.
- Must have experience with Mobile Device Management (e.g. MobileIron, Airwatch).
- Must have experience with Cisco Phone Systems and IPC Turret Phone Systems.
- Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
- Must have excellent interpersonal communication skills and attention to details.
- Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
- Collaborative and team player.
- Good organizational and problem-solving skills.
- Good understanding of networking.
- Ability to make decisions, plan effectively and work under pressure.
- Ability to learn new technologies and adopt as per evolving business needs.
- Workday Administration experience is huge plus.
- Some experience to create reports using excel and SQL queries is a plus.
- Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications.
- Fluency in Spanish a plus.