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- Implement and support custom deployments and integration of various product suites for clients
- Work on non-standard configuration requests, manual database, file manipulations and other advanced system adjustments
- Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D
- Take into account technical and commercial relationships with end users, partners and service providers
- Accurately track effort on tasks, recognize scope and effort variances early, evaluate impact and raise issues as appropriate
- Champion supportability and preventative action on behalf of our customers
- Use best practice methods, quality standards, and guidelines on all project phases
- Experience as a system/implementation engineer for complex data driven solutions
- Strong scripting experience (PowerShell, .NET, C#, Java, etc.)
- Experience with Postman or Fiddler
- In depth knowledge of data handling and MS SQL
- Experience with third party API's (REST, SOAP)
- Experience with third party systems and integrations
- Experience with Windows server and client technology
- Excellent technical and analytical skills
- Efficient, effective, and respectful verbal and written communication skills including:
- Being a good listener, able to identify and validate assumptions
- Use of effective questioning to confirm understanding of a problem and then provide the needed assistance to resolve it
- Methodical troubleshooting, technical skills, and attention to detail to be used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
- Comfortable being part of a distributed team
- Work with minimal guidance once trained
- Strong problem-solving skills and ability to work effectively under pressure
- Bachelor's Degree in Information Technology, Computer Engineering or related field preferred; suitable and demonstrable professional experience will also be considered
- IT experience in the law enforcement or criminal justice sector (ideal)
- Experience with law enforcement and public safety information systems (e.g., RMS, CAD, radio, telephone, etc.)
- Understanding of principles related to Information Systems Security
- Knowledge and experience with database systems, web and cloud applications, network design, Microsoft operating systems and Azure