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RESPONSIBILITIES:Kforce is working with a top investment firm (a well-known firm) located in New York, NY that is seeking a Senior Technical Support Specialist. The Senior Technical Support Specialist within Desk Side Services will support a wide range of IT services including but not limited to: PC, MAC, mobile devices, MFA, Video Conference, software, and basic network support. They will also work with direct team members and Technology Services clients and will contribute to continuously improving the end user experience.
Responsibilities: Ensures the team is consistently delivering products & services up to the expected standards, always working on the highest priority deliverables and self-organizing Takes responsibility for any issues or problems within the team and makes sure they are dealt with appropriately Makes sure the team understands and adheres to departmental policies and procedures Acts as example to all the members of the team in terms of communication, work product and value delivered Demonstrates accountability for progress of work in-scope for the team and its alignment to department strategy Clearly communicates and coaches team members to the best level of performance Work with Technology Services and client executives to manage relationships and provide statinitiative updates Identify opportunities for managing end user support across the global environment Provides quality service and takes ownership in resolving level 2 & 3 incidents, problems, and service requests Strong asset management skills resulting in timely and efficient resolution to incidents/service request evidenced by meeting Technology Services client's needs, meeting or exceeding SLA's and accurate data for asset management Proactively seeks information and utilizes creative problem-solving skills along with standard operating proceduresREQUIREMENTS: Bachelor's degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software Preferred experience with financial services, with front office support a plus Strong and effective customer relationship management skills and process/practice experience Experience in leading and overseeing third-party service provider service delivery execution and business governance Demonstrate ability to establish and maintain effective relationships with Technology Services' client's management/employees in a manner that consistently meets expectations for exemplary customer service Experience working with VIP/Executive end users and developing End User Services to meet the needs and demands Strong experience in troubleshooting or high degree of familiarity with some or all the following technologies: Windows 10, OSX, iOS, Microsoft Office 2016, Office 365, OneDrive, SharePoint, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools and Bloomberg Terminal High degree or familiarity with some or all the following hardware: Desktop/Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment (Cisco UC preferred), Cisco IP phones Knowledge of wide area networks, TCP/IP and Server OS is desiredKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.- ID: #44728840
- State: New York New york city 10281 New york city USA
- City: New york city
- Salary: Competitive
- Job type: Permanent
- Showed: 2022-08-09
- Deadline: 2022-10-07
- Category: Et cetera