Senior Technical Support Engineer

18 May 2024

Vacancy expired!

Senior Technical Support Engineer will implement and troubleshoot client-facing hardware and software solutions. More generally, the Senior Technical Support Engineer will assist the Director, Client Services in ensuring the timely delivery of high quality technical support, supporting system administration and end user computing environments, addressing information security-related issues, and managing day-to-day IT operations.

Responsibilities:

  • Resolve a spectrum of IT user technology-related issues via the Service Desk providing end-to-end customer service (i.e., from ticket assignment to issue resolution)

  • Deliver and install hardware and configure software as part of the School on-boarding process and as needed.
  • Provide ongoing technical support to the Student Laboratory and confirm equipment is functioning as required.

  • Implement patching and software upgrading of all devices including Windows and Macintosh clients using appropriate tools. Publish periodic reports summarizing patch status of all network-attached devices.
  • Assist in managing user accounts; provide quality, consistent and timely end-user support to Juilliard staff, faculty, students and Alumni.
  • Solid experience with Active Directory, Group Policy, Okta, JAMF, Office 365, and Remote Access; experience with Citrix environment and Virtual Private Network (VPN)
  • Respond rapidly to IT disruptions.
  • Support asset provisioning and tracking efforts across the enterprise and thereby ensure updated inventory is distributed and status recorded
  • Strong customer service and troubleshooting skills
  • Ability to clearly and patiently communicate technical information, both verbal and written, to end users

  • Under the direction of the CTO, and Director, Client Services, participate in I.T. solutions research, technology assessments and pilot projects designed to enhance the range and quality of IT services provided to the Juilliard community.

Minimum Requirements:
  • A Bachelor of Arts or Bachelor of Science degree
  • Appropriate technical certifications
  • At least 5 years of relevant experience
  • Experience with Oracle Cloud or Workday a plus
  • Experience in servicing a complex Windows domain
  • Experience and familiar with Windows PC, Macintosh, mobile devices, and printers/scanners
  • Knowledge of Office 365
  • Ability to communicate technical information to non-technical personnel
  • Excellent knowledge of computer security systems, applications, procedures, and techniques
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

  • ID: #41107665
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-05-18
  • Deadline: 2022-07-15
  • Category: Et cetera